Official Privacy Policy

Your Privacy is Fully Protected by mratm8

mratm8 is committed to safeguarding and protecting the personal information of every player who registers and uses our platform. This Privacy Policy explains in detail how we collect, process, store and disclose your personal data, as well as the rights you hold in relation to it.

Effective Date: 1 January 2026

Last Reviewed: January 2026

Operating under international licensing

Data Protection

Core Privacy Principles of mratm8

Every data-related action we take is guided by these core principles to ensure your information remains secure at all times.

Continuous Data Security

All personal information is stored using industry-standard encryption technology. Access to your data is restricted to authorised personnel only, and every access is logged for audit purposes.

Not Sold to Third Parties

mratm8 has never sold, rented or traded players' personal information to any third party for marketing purposes without your explicit consent.

Right of Access and Correction

Players have the right to request a copy of the personal information we hold, to request correction of inaccurate data, and to submit data deletion requests subject to applicable legal obligations.

International Regulatory Compliance

Our privacy practices are aligned with recognised international data protection standards. We continually review this policy to ensure ongoing compliance with the latest regulatory requirements.

Cookie Controls in Your Hands

We use cookies to improve your browsing experience on the mratm8 platform. You can manage your cookie preferences at any time through your browser settings without affecting the core functions of the platform.

Privacy Support

Any privacy-related queries or concerns can be directed to our support team via 24/7 live chat or email. We aim to respond to every privacy query carefully and in a timely manner.

Updated: January 2026

1. Introduction and Scope

This Privacy Policy is issued by mratm8, an online gambling platform operating under international licensing. This policy applies to all users who register an account, access services, contact customer support or interact with the mratm8 platform in any way.

By registering an account or using any services provided by mratm8, you acknowledge that you have read, understood and agreed to be bound by the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should not continue using our platform.

ℹ️ This policy does not replace the platform's Terms & Conditions. Please read both documents together to fully understand your rights and responsibilities as a mratm8 user.

mratm8 is the data controller for personal information collected through this platform. We are responsible for ensuring your data is processed lawfully, fairly and transparently in line with the data protection standards we uphold.

2. Information Collected

In the course of providing mratm8 platform services, we collect various categories of personal information from our users. This collection is done directly from you or automatically while you use our platform.

Information you provide directly:

Full name as it appears on your official identification document (MyKad or passport)
Active email address and mobile phone number
Date of birth for age verification purposes (players must be 21 years of age or older)
E-wallet account information and banking details for deposit and withdrawal transactions
Identification number (MyKad) when required for the identity verification process (KYC)
Transaction history and gaming activity on the platform

Information collected automatically:

IP address, device type and operating system used
Browsing data including pages visited and session duration
Cookie information and similar tracking technologies
Activity logs for security and fraud prevention purposes

3. Purposes of Data Use

The personal information we collect is used for legitimate and specific purposes. mratm8 will not use your data for any other purpose not stated here without obtaining your consent first.

Identity and age verification — to ensure every player meets the minimum age requirement of 21 years and to confirm their actual identity for regulatory compliance purposes
Service delivery — to process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency, and to manage withdrawals
Service communications — to send important account-related notifications, promotions you have opted to receive, and platform-related updates
Security and fraud prevention — to detect and prevent fraudulent activity, money laundering and any unlawful use of the platform
Platform improvement — to analyse usage patterns for the purpose of improving service quality and user experience
Legal compliance — to meet the reporting and compliance obligations required by relevant authorities under the international licensing we hold

4. Disclosure to Third Parties

mratm8 does not sell or trade players' personal information to third parties for marketing purposes. However, in the course of operating the platform, we may share certain information with the following parties in limited circumstances:

Payment service providers — including e-wallet processors, FPX banking gateways and cryptocurrency exchange networks that process your financial transactions
Game software providers — game studios that supply game content to our platform may receive game statistical data that cannot identify you individually
Regulatory authorities and law enforcement — when required by law or a valid court order, we are obliged to comply with such disclosure requests
Technical service providers — including server hosts, cloud services and cybersecurity providers that help us operate the platform infrastructure securely

All third parties dealing with mratm8 are required to comply with data protection standards equivalent to our own practices and are prohibited from using information received for any purpose other than what has been agreed.

5. Data Security and Storage

The security of your personal information is a top priority for mratm8. We implement comprehensive technical and organisational security measures to protect your data from unauthorised access, loss, destruction or disclosure.

The security measures we practise include data encryption during transmission using SSL/TLS protocols, role-based access controls to limit internal staff access, continuous system monitoring to detect anomalies, and structured incident response procedures to handle any data breaches that may occur.

🔐 Your account information such as your password is stored in encrypted form using a strong hashing algorithm. No one from the mratm8 team is able to view your actual password.

Your personal data is retained for as long as your account is active or as long as it is needed for service purposes. When an account is closed, we may still retain certain data for a period specified by legal requirements, particularly financial records and transaction records related to compliance obligations.

6. Use of Cookies and Tracking Technologies

The mratm8 platform uses cookies and similar tracking technologies to improve the user experience, maintain your login session, and understand overall platform usage patterns.

Types of cookies we use:

Session cookies — temporary cookies that are deleted automatically when you close your browser, used to maintain your login state during an active session
Functional cookies — store your preferences such as language and display settings so you do not need to reconfigure them each time you visit
Analytics cookies — help us understand how users interact with the platform for the purpose of service improvement
Security cookies — used to detect and prevent fraudulent activity and to protect your account

You can configure your cookie settings through your browser at any time. Please note that disabling certain cookies may affect certain platform functions, including the ability to stay logged in.

7. Player Rights Regarding Personal Data

As a user of the mratm8 platform, you have certain rights regarding your personal data. We respect these rights and provide mechanisms for you to exercise them with ease.

Right to access data — you have the right to request a copy of the personal information we hold about you
Right to correction — if the information we hold is inaccurate or out of date, you have the right to request a correction
Right to deletion — in certain circumstances, you may request that we delete your personal data, subject to legal obligations we are required to comply with
Right to withdraw consent — where data processing is based on your consent, you may withdraw that consent at any time
Right to object to processing — you may object to the processing of your personal data for direct marketing purposes at any time
Right to data portability — in a structured, machine-readable format, you may request the data you have provided to us

To exercise any of the above rights, please contact the mratm8 support team via the 24/7 live chat available within the platform or by email at [email protected]. We will endeavour to process your request within a reasonable timeframe.

8. Changes to This Privacy Policy

mratm8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated to users via in-platform notifications or through the registered email address.

It is your responsibility to review this Privacy Policy from time to time to ensure you are always aware of how we manage your personal information. The "Last Reviewed" date at the top of this policy will be updated each time changes are made. Continued use of the mratm8 platform after a change notification is considered acceptance of the updated terms.

ℹ️ The latest version of this Privacy Policy is always available at mratm8.org/dasar-privasi. We recommend saving this URL for easy reference in the future.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how mratm8 handles your personal information, we encourage you to contact us directly. Our team is ready to assist and will take every privacy enquiry seriously.

You may contact the mratm8 privacy and compliance team through the following channels:

Email: [email protected] — for written enquiries that require a detailed response
Live Chat 24/7: available directly within the mratm8 platform, in Malay and English

We are committed to responding to every privacy-related enquiry in a timely manner. For requests involving data access, correction, or deletion, we may require additional time to process carefully to ensure an accurate and appropriate outcome.

FAQ

Frequently Asked Questions About the Privacy Policy

Answers to the most commonly asked questions by mratm8 players regarding privacy and data protection.

During the registration process, mratm8 collects your full name, email address, mobile phone number, date of birth and the password you set. For further identity verification (KYC) that may be required at certain stages, we may need a copy of an identification document such as your MyKad. All this information is stored securely and used solely for the purposes stated in our Privacy Policy.

mratm8 does not sell or trade players' personal information. We only share data with third parties directly involved in delivering our services — such as payment processors handling your deposits and withdrawals — and only to the extent necessary for those purposes. In situations where we are legally required to disclose information to authorities, we will do so in accordance with the proper procedures.

To request deletion of your personal data, contact the mratm8 support team via the 24/7 live chat within the platform or send a written request to [email protected]. Please note that we may be required to retain certain records, particularly financial and transaction records, for a period specified by applicable law. We will inform you of the specific details of what can and cannot be deleted when processing your request.

Your personal data is kept for as long as your account is active and as long as it is needed for ongoing service purposes. After account closure, we retain certain data for the period required by legal and regulatory compliance obligations, particularly financial records. Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures.

In the event of a data breach affecting your personal information, mratm8 has a structured incident response procedure. We will take immediate action to contain the incident and assess the scope of its impact. Affected users will be notified via their registered email or an in-platform notification, with information on steps to take to protect yourself. We will also report the incident to the relevant authorities in line with the regulatory obligations we adhere to.

Yes, you can withdraw consent for the use of your data for marketing purposes at any time. This can be done through your account settings on the mratm8 platform, or by contacting our support team via live chat or email. Please note that withdrawing marketing consent does not affect the processing of data required to operate your account and services. You will continue to receive important service communications such as transaction notifications and account security updates.

Join mratm8 Today

An Online Gambling Platform That Puts Your Privacy First

Register a mratm8 account and enjoy slots, live casino, and sports betting with the assurance that your personal data is kept secure. A 150% welcome bonus of up to RM888 awaits new players.

For players aged 21 and above only. Gamble responsibly. Responsible Gambling